Refund & Return Policy

Last Updated: june 26, 2026

Welcome to drniball1. Your satisfaction is our priority. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products.

• Products damaged due to misuse.

• Gift cards (if applicable).

• Clearance or final sale items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact

For any questions regarding returns or refunds, please contact us at:

Email: support@drniball1.com